Charm Heart

We offer free returns on all our products, except earrings which cannot be returned or exchanged unless faulty. With the exception of earrings, You have the right to return any/all products you have purchased directly from our website within 30 days of receiving the item.

In the event you would like to return your purchase, all items need to be returned if you ordered a gift set.

Please note that “Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund. However, gift wrapping included in a purchase during a campaign does not have to be returned.

The campaign offer is based on the original purchase. In case of a return where you no longer fulfil the criteria for the campaign offer, the refunded or charged amount will be adjusted accordingly.

Kindly note that after the watch has been adjusted to fit your wrist, the warranty is still valid but you cannot return the watch.

Kindly note that items purchased online cannot be returned to a local retail store.

Read more in our Returns policy