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Frequently asked questions:
WHEN WILL I RECIEVE MY ORDER?
Our estimated delivery time within KSA typically ranges from 1 to 5 business days (Sunday to Thursday), depending on the delivery location. All orders placed before 2pm will be delivered the next business day in Jeddah and within 3 to 5 business days (Sunday to Thursday) for the rest of Saudi Arabia. Orders placed after 2pm will be delivered within 2 business days in Jeddah (excluding Fridays and public holidays).
HOW DO I RETURN MY ORDER?
1 - Submit a request so we can provide you a return label
2 - Repack your products and stick the label to the outside of the package
3 – Send the package back to us
Register your return
Read more about our Return Policy here.
WHEN WILL I RECIEVE MY REFUND?
We will issue a refund for the returned item once it has been received and inspected. The refund will be processed through the original payment method used during the purchase, and this usually takes up to 14 days.
HOW DO I TRACK MY ORDER?
Within 1-2 business days of placing your order, after it has been scanned at a UPS Sorting Facility, you will receive an e-mail from UPS containing your package’s tracking information.
To track your package, simply use the tracking number provided on UPS’ official website.
IS SHIPPING FREE?
Free standard shipping is provided by Daniel Wellington for all purchases.
WHEN IS BLACK FRIDAY 2025?
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