Refund policy
We offer free returns on all our products, except earrings which cannot be returned or exchanged unless faulty. With the exception of earrings, you have the right to return any/all products purchased directly through the official Daniel Wellington website within 30 days of receiving the item. The product(s) must be unused – in its original packaging, with labels and protective stickers intact - and still in the same new condition as when it was received. Save for any statutory consumer rights for returns and refunds under applicable laws, kindly note that after the watch has been adjusted to fit your wrist, the warranty is still valid, but you cannot return the watch.
Products purchased directly through the official Daniel Wellington website must be returned to our warehouse for a return and full refund to be made; product(s) cannot be returned in a local retail store.
Return shipping is paid by Daniel Wellington, unless you live in a geographical area where the national postal service does not offer returns, in which case you are responsible for the cost of return shipping. Daniel Wellington does not take responsibility for any items lost during the return shipping.
Refunds are typically processed within 7–10 business days after the returned item has been received, unpacked, inspected, and approved. Processing times may vary depending on your payment provider.
Please note that “Complimentary” items (or any free product received as part of a promotional offer) are not eligible to be exchanged and must be returned along with the other items in your order if you are returning your order for a refund. However, gift wrapping included in a purchase during a campaign does not have to be returned.
The campaign offer is based on the original purchase. In case of a return where you no longer fulfil the criteria for the campaign offer, the refunded or charged amount will be adjusted accordingly.
1 - Register your return & create your free shipping label 2 - Repack your products 3 – Send the package back to us