It did not fit my other watches despite following the size guide as recommended. I raised this to the attention of customer support on the 14/07/26 and subsequently on the 20/07. To date, I have not received any reply or clarification as to next steps. I have been a customer for many years with DW and have always appreciated the quality of their products but this lack customer support is very off putting.
Thank you for reaching out and sharing your feedback. We sincerely apologize for the delay in getting back to you regarding your return and the sizing issue, as this is certainly not the level of service we aim to provide. We truly value your loyalty over the years. Please rest assured that a member of our customer service team will contact you directly to look into this.